When calling spectra, was told that it is because the back flow protector was not replaced regularly as instructed. The pump was used as instructed with the accessories comes from the set. (The consumer indicated he/she DID NOT accept the response from the business.) Customers claim was out of of warranty policy therefore the claim was denied. Should the customer need to obtain this discount code again they may contact us directly. The warranty does not cover damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance or repair, neglect of maintenance of pump or its accessories, or failure to follow written instructions for use"Ī discount code was provided to the customer to receive 30 percent off a new pump purchased through our website. Our warranty in the manual that comes with the pump as well as the verbiage on our website and all materials states "All Spectra warranties start on the original date of purchase and cover manufacturer defects. The only possible ways for milk to enter is incorrect use of accessories connected to the pump, other company manufactured parts being used in conjunction with the pump with all possible scenarios being customer related. A closed system pump has a barrier between breast milk and the pump. We asked how this happened in which he replied he was unsure. Customers claim was out of of warranty policy therefore the claim was denied.Ĭustomer's husband contacted us on 9/5 stating that the pump no longer worked as milk/liquid have gotten into the motor. The warranty does not cover damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance or repair, neglect of maintenance of pump or its accessories, or failure to follow written instructions for use" A discount code was provided to the customer to receive 30 percent off a new pump purchased through our website. I would like the business to send the parts in a single day delivery and reimburse me the additional delivery charges they took for a 3 day delivery which clearly they have failed to comply.Ĭustomer's husband contacted us on 9/5 stating that the pump no longer worked as milk/liquid have gotten into the motor. Its unfortunate that a business indirectly dealing with child well being has such insensitive workforce. My wife needed the parts as my infant is exclusively fed pumped milk and she is facing milk supply issues. My emails to the retail team is also not being responded to. The second time the agent confirmed she does not see my order and would request retail team to reach out the same day and that too did not happen. I called customer care on 3 different occasions, 1 of which the support agent listened to my query and forwarded me to a voice mail instead of resolving. I selected a 3 day delivery by paying additional delivery charges and its 8 days not since i did not receive my order. Date: July 3rd I placed an order with Spectra Order #******* and received the receipt email right away about my order.
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